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RETURNS, REPLACEMENTS & REFUNDS

Return & Refund Policy

This page provides the structure for a customer-friendly returns policy. Final legal wording must be approved for your business.

Eligible cases

Define the exact circumstances for damaged, defective, incorrect or missing products.

Time window

Publish the number of days within which a customer must raise a request.

Evidence

Specify order reference, product images, batch/label details and any other information required.

Refunds

State the approval, pickup, inspection and refund timelines for prepaid and COD orders.

Before launch: Replace these implementation notes with your final approved legal/operational policy and customer-care contact details.